A Plus Electronics
4845 Steeds Crossing Circle
Park City KS 67219
316-265-0366 (voice)
tech@apluselectronics.com
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FAQ

General Questions

Calling from a State other than Kansas?
What is Custom Integrated Home Electronics?
What is Whole House Music?
What is a Telephone/Intercom system?
What is Multi-Room, Multi-Source Audio/Video ?
What is a Centralized Lighting Control System?
What is Infrared Repeating?
I am building a new house - When should I call you?
Is all this expensive?
How much do you charge?

Troubleshooting Your System:

I get no sound on my Whole House Music system. What should I look for?
I am trying to watch a movie on my Home Theatre and I get sound but no picture. Why?
I am watching a movie on my Home Theatre and I get no sound out of my rear surround speakers. Why?
I’m watching a DVD movie on my Home Theatre and it’s not playing in "Dolby Digital". Why?


What is Custom Integrated Home Electronics?

Custom Integrated Home Electronics is a group of products that control:
  • music
  • video
  • telephone communications
  • intercom
  • surveillance cameras
  • home automation
  • lighting
  • motorized window covering
  • home theatre
throughout the home. The homeowner can select what areas of the home these services are available.


Calling from a State other than Kansas?


The dealer agreements we sign for most of our brands forbid us to sell out of our area. Other than the few select items we offer on our closeout page, we can not give quotes or sell/ship out of the South central Kansas or North central Oklahoma territory. We would strongly urge you to find the nearest factory authorized dealer in your area. Most of the manufacturers we represent are very strict about this and have a zero tolerance policy in effect.



What is Whole House Music?


Whole House Music is a centrally located music system connected to a series of in wall or ceiling flush mounted speakers with individual volume controls installed in selected rooms. Simply choose which music you want to listen to at the main source. Then, turn the music up or down or off using individual controls located throughout the house. You can listen to music anywhere in your home without the expense or installation of multiple stereo systems. Whole House Music provides a unique atmosphere when entertaining or enjoying time off at home.



What is a Telephone/Intercom system?


A Telephone/Intercom system manages and distributes several telephone lines and extensions throughout the house. A typical installation includes at least two multi-line telephones, several generic telephones, a door intercom and the main control unit. Separate telephone lines can be programmed to ring at various phones in the house. The family line or door phone, for example, rings on all phones, but the teen line only rings in the upstairs bedroom and the home business line rings into the basement office. The intercom feature allows for hands free communication between rooms via the phones.



What is Multi-Room, Multi-Source Audio/Video ?


A Multi-Room, Multi-Source Audio/Video enables various sound and video equipment (CD player, VCR; DVD, Satellite, etc.) to be used simultaneously in different rooms. The main source electronics are centralized, while speakers located throughout the house, offer individualized room-by-room control over the selection and operation of the equipment. A wall mounted keypad in each listening zone or room provides a button to turn the system on, either manually or with a remote control. Other buttons allow you to choose a source, change selections and control volume. Every member of the family can access the audio video system from any room in the house at the same time.



What is a Centralized Lighting Control System?


Centralized Lighting Control Systems control the lights in a room, or an area or the entire house from conveniently located multi-room keypads. These systems also allow preset scenes. Here are several examples:
  • As you enter through the front door, one button illuminates a path down the hall, through the family room and into the kitchen (or bedroom).
  • From your bedroom, turn on-or off- the backyard and patio lights
  • Call home from work and command the lighting system to turn on several lights inside and outside your home.
The control and environment enhancement capabilities of a lighting control system are numerous and impressive. This system adds beauty, convenience and security to any home’s lighting.



What is Infrared Repeating?


Infrared Repeating is a system of in wall or table top eyes that pick up commands from hand held remote controls and transfer them back to your audio video equipment. These "eyes" are typically installed in convenient locations throughout the house. The benefits are the ability to turn-on the system, choose and control a music or video source, all from the comfort of your couch or easy chair in another room.



I am building a new house - When should I call you?


In new construction it is imperative to get the wiring before the house is insulated and sheet rocked. We suggest contacting us at least a month prior to sheet rock - allowing plenty of time to customize the perfect compliment of technology for you and your family.



Is all this expensive?


We have installed hundreds of systems in all prices ranges imaginable. We pride ourselves on putting together systems for most budgets.



How much do you charge?


Our installation labor rates are based on $60 a man hour. Consulting rates, where we are called on to install & program equipment purchased elsewhere, is based on $75 a man hour.



Troubleshooting Your System:

I get no sound on my Whole House Music system. What should I look for?


This seems to be the most common service call and 90% of the time is the culprit of one of the following buttons being pushed:
  • Check to make sure that speaker A button (&/or speaker B ) on your whole house music receiver is "on".
  • Check to make sure that the whole house music receiver "tape 2" monitor button is NOT on. If it is on, turn it off!
  • Turn up the volume half way on your whole house music receiver. Then turn the in wall volume control up at least half way.
  • If your system employs a speaker distribution box (usually near the whole house music receiver) make sure that all the pertinent zone buttons are "in" and on.
  • Make sure that you actually have the desired source selected (i.e. CD, FM tuner, etc.) and it is functioning (i.e. CD is playing and time is counting off on the display, FM tuner is actually displaying a station, etc.)


I am trying to watch a movie on my Home Theatre and I get sound but no picture. Why?


This happens when you have selected everything correctly but the proper input on the TV. Different brands are controlled differently but almost all have separate "video inputs" that the various video sources (DVD, VCR, Satellite) are plugged in to. With the TV remote, select the various video inputs on the TV until you get a picture.



I am watching a movie on my Home Theatre and I get no sound out of my rear surround speakers. Why?


This is typically caused because the home theatre receiver is not in Dolby Pro-Logic or Dolby Digital Surround mode. Different brands of home theatre receivers have different methods to put the system in this mode. It is usually controlled from the remote and often called "listen mode" or "mode".

Also occasionally you’ll encounter a movie with little or no surround information on the soundtrack. The older the movie the more likely this to be the case. Just because your receiver is set to the proper surround mode, doesn’t mean that there will always be sound on the surround speakers



I’m watching a DVD movie on my Home Theatre and it’s not playing in "Dolby Digital". Why?


Many DVD movies default to Dolby Surround (A.K.A. analog Dolby Pro-Logic). While the movie is playing hit the "menu" button on the DVD remote bringing up the movies "menu". Look for an item on the DVDs movie menu titled "set up", "audio", "subtitles" or "languages". This section of the menu is typically where the movie’s author give the customer control to select "Dolby Digital" or "5.1 Digital".





© A Plus Electronics, Inc. 2004
4845 Steeds Crossing Circle
Park City, KS 67219 USA
Phone: 316-265-0366
E-Mail: tech@apluselectronics.com